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INTRODUCTION
We want you to be familiar with how we collect, use and disclose your personal information. This Privacy Statement describes our practices in connection with information that we collect through web sites operated by us from which you are accessing this Privacy Statement, through the software applications made available by us for use on or through computers and mobile devices, through our social media pages that we control from which you are accessing this Privacy Statement, as well as through HTML-formatted email messages that we send to you that link to this Privacy Statement. We may also collect personal information from you offline, such as when you visit our stores, attend one of our trade shows, place an order over the phone, or contact customer service (collectively referred to as the "services"). By using the services, you agree to this Privacy Statement.
Haier US Appliance Solutions, Inc. DBA GE Appliances is responsible for collection, use and disclosure of your personal information. Contact details can be found in the section 'How to Contact Us' below
Read our complete Privacy Statement here.
We may ask you to provide various personal information when using the services, as described below. If you use GE Appliances' SmartHQ platform, we will collect and store data from your connected appliances and/or devices in accordance with our SmartHQ Privacy Statement.
We may need to collect and use some of the information listed below because we are either legally required to do so or because we need it to provide the requested services to you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services.
When you register a product or an account with GE Appliances, we ask you to provide your name, address, phone number, email address, and your product's model number, serial number and purchase date. You are required to provide this information so that we can register your product or account.
If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.
If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.
We may collect information through software applications made available or used by us (e.g., when we provide you with maintenance or repair services), or when you otherwise use our online services or platforms. We may collect information typically collected through web sites and applications, such as browser and device information, application usage data, information collected through cookies, pixel tags and other technologies, and IP addresses. See the section titled 'Use of Cookies and Similar Technologies' below.
We occasionally may ask visitors to our web site and consumers to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a GE Appliances survey unless you specifically agree to provide that information.
You can send certain content to your friends. To do so, we ask you to provide your name and your friend's email address. We use this information to send the content to your friend.
If you use any location-enabled products, you may be sending us location information. GE Appliances does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby dealer and/or service provider of our products. Location-enabled features for GE Appliances websites are opt-in and you have control over your participation and can turn these services off at any time.
We may collect personal information from you offline, such as when you visit our stores, interact with us or our distribution networks (including dealers and their related entities), or attend one of our trade shows/events. In this case, we will collect such personal information as you choose to provide to us. For example, if you want to receive additional information on one of our products or services via postal mail, we will collect your name and address so that we can send you the requested information.
We may receive information about you from publicly and commercially available sources, such as such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties (as permitted by law), which we may combine with other information we receive from or about you. In addition, if you elect to connect your social media account to your web site account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends' profiles.
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.
We may use the personal information collected about you for the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request service or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
As described to you when collecting your personal information or as otherwise agreed between you and us.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GE Appliances' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GE Appliances about our Website users is among the assets transferred.
To provide, administer and communicate with you about products, services, events, surveys and promotions (including by sending you marketing communications);
To contact you in the event of a service notification for your registered appliance or to provide other notices concerning the safety of your appliance;
To process, evaluate and respond to your requests, inquiries and applications;
To provide you access to the GE Appliances Store and GE Appliance Parts Store websites;
To confirm and process your order, provide you with updates regarding your order, process returns and contact you concerning your order;
To create, administer and communicate with you about your account (including any purchases and payments);
To verify your identity to ensure security for the other purposes listed here;
To operate, evaluate and improve our business (including developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services and websites; administering our websites; and performing accounting, auditing, billing, reconciliation and collection activities);
To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality;
To conduct investigations and comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as this and our other services' terms of use;
To ensure the safety of GE Appliances network services, information resources and employees.
In a health emergency we may scan your body temperature, collect information regarding your exposure to infectious diseases, or conduct contact tracing
We also may use personal information for other additional purposes, which we identify at the time of collection. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some services.
We may need to collect and use some of the above-mentioned information because we are either legally required to do so, or because we need it to provide the requested services to you (legitimate interest), or we have acquired your consent.
Like most companies, we use cookies on our websites. For more information on how to manage cookies and similar technologies, please visit our Cookie Notice & Disclosure page.
Your personal information may be shared with:
Third party service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements;
Third parties that may offer you products or services for purposes related to your purchase and use of a GE Appliances product, such as extended service plans, or for their own purposes;
Third Party sponsors of events, contests, surveys and similar promotions;
Your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. By connecting your GE Appliances services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider's privacy policy.
We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We may furthermore use, disclose or transfer your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may also use and disclose your personal information in other ways, with your consent.
The services are controlled and operated by us from the United States of America. Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the services you consent to the transfer of information to countries outside of your country of residence, including the United States of America, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
With regard to transfers to other countries, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. You may obtain a copy of these measures by contacting us as outlined in the section titled 'How to Contact Us'
This web site is not directed to children under the age of sixteen and we do not knowingly collect personal information from children under the age of sixteen on GE Appliances web sites. If we become aware that we have inadvertently received personal information from a visitor under the age of sixteen on a GE Appliances web site, we will delete the information from our records. Some links on GE Appliances web sites may take web site visitors to sites that are directed to children. These web sites have their own privacy policies that address children's privacy. We encourage you to read these privacy policies if you visit any linked sites directed to children.
We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt-out from:
Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may update your email preferences at any time by clicking the "Manage Subscriptions" or "Unsubscribe" link in the footer of any email we send you. You can also request to opt-out of the use of your personal information by GE Appliances, as outlined in the section titled 'How to Contact Us'.
Receiving telephone or direct mail communications: If you no longer want to receive marketing-related telephone or direct mail communications from us on a going-forward basis, you may reach us as outlined in the section titled 'How to Contact Us'.
Our sharing of your personal information with affiliates for their direct marketing purposes: If you would prefer that we not share your personal information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us as outlined in the section titled 'How to Contact Us'.
Our sharing of your personal information with unaffiliated third parties for their direct marketing purposes related to your purchase and use of a GE Appliances product: If you would prefer that we not share your personal information on a going-forward basis with unaffiliated third parties for their direct marketing purposes related to your purchase and use of a GE Appliances product, you may opt-out of this sharing by contacting us as outlined in the section titled 'How to Contact Us'.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that you cannot opt-out from.
For information about our mobile SMS Terms and Conditions, including how to opt-in or opt-out of receiving mobile alert updates or notices, please consult our SMS Terms and Conditions page.
If you would like to request to review, correct, update, suppress/restrict or delete personal information that you have previously provided to us, or if you would like to request that we transfer your personal information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us as outlined in the section titled 'How to Contact Us'.
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this web site. We use appropriate technology to help keep the personal information you provide on this site secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the 'How to Contact Us' section below.
If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, including requests to opt out of the use of your personal information by GE Appliances as outlined in this Privacy Statement, please contact us by completing this online form.
Please note that GE Appliances reserves the right to contact you in the event of a safety or quality-related issue with your registered GE Appliances product.
For Canadian residents, please contact GE Appliances Canada electronically at servicerequest@mabe.ca, via telephone at (888) 561-3344, or via post to GE Appliances Canada, P.O. Box 5345, Burlington, Ontario, L7R 5B6, Attention: Legal Department, Privacy Officer.
This California Privacy Notice supplements the general information contained in this Privacy Statement and applies solely to California residents("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this notice. This Notice does not apply to employment-related personal information collect from California-based GEA employees, job applicants, contractors, or similar individuals.
Where noted in this Notice, the CCPA exempts personal information reflecting written or verbal business-to-business communications ("B2B personal information") from its requirements.
We have collected from consumers within the last twelve (12) months personal information falling into the following categories:
Category A: Identifiers – A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Collected - YES
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). – A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected - YES
Category C: Protected classification characteristics under California or federal law. – Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Collected - YES
Category D: Commercial information. – Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Collected - YES
Category E: Biometric information. – Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Collected - NO
Category F: Internet or other network activity – Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Collected - YES
Category G: Geolocation data – Physical location or movements. Collected - YES
Category H: Sensory data – Audio, electronic, visual, thermal, olfactory, or similar information. Collected - YES
Category I: Professional or employment-related information – Current or past job history or performance evaluations. Collected - YES
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) – Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected - YES
Category K: Inferences drawn from other personal information – Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected - YES
Personal information does not include: (i) publicly available information from government records; (ii) de-identified or aggregated date; and (iii) data excluded from CCPA's scope, such as health or medical information.
GE Appliances obtains the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete or from products or services you purchase or register.
Indirectly from you. For example, from website usage details collected automatically.
From third parties that interact with us in connection with services we perform For example, from businesses on whose behalf we perform services.
More information on categories of sources of personal information is available here.
We may use or disclose the personal information we collect for one or more of the following business purposes described here.
GE Appliances will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may sell to providers of extended service contracts the personal information we collect when you register your product.
GE Appliances may disclose your personal information to a third party for a business or commercial purpose or sell your personal information, subject to your right to opt-out of those sales described here. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the categories of third parties described here.
In the preceding twelve (12) months, has disclosed the following categories of personal information for a business purpose:
We disclose personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, We have sold the following categories of personal information:
If you register a GE Appliances product we may sell your personal information to the following categories of third parties:
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes consumers' CCPA rights and explains how to exercise those rights.
You have the right to request that GE Appliances disclose the following information to you about our collection and use of your personal information over the past 12 months.
We will provide the requested information once we receive and confirm your verifiable consumer request.
You have the right to request that GE Appliances delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
We may not fulfill your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete a transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may make a verifiable consumer request for access or data portability only twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot fulfill your request if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will use personal information provided in a verifiable consumer request only to verify the requester's identity or authority to make the request.
Instructions on exercising sale opt-out rights are described here.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data access requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not ordinarily charge a fee to process or respond to your verifiable consumer request. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us here by selecting "Opt-out of the sale of my data." Alternatively, you may call us at 1-833-524-9055.
You do not need to create an account with us to exercise your opt-out rights. We will use personal information provided in an opt-out request only to review and comply with the request.
GE Appliances will not discriminate against you because you exercise your rights. For example, we will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.
We offer our consumers special offers that provide certain benefits, such as discounts, special pricing, promotions, and exclusive offers (“Special Offers”). When you sign up for Special Offers we will ask you to provide information such as your name, email address, or phone number to identify you as a participant and to provide you relevant messaging, experiences, and deals. Because Special Offers involve the collection of personal information, they may be considered “financial incentives” under California law. The value of your personal information to us is related to the value of the free or discounted products or services that you obtain in connection with the Special Offer and it is based on the expense related to offering those free or discounted products or services. The benefits provided to consumers (or realized by GE Appliances) vary by consumer depending on purchases made, how purchases are made, which offers a consumer uses, and many other factors. We also incur a variety of expenses related to Special Offers. Those may include, for example, costs associated with discounts on purchases, free shipping, and expenses of collecting and processing a consumer’s personal information. Participation in these offers is voluntary and you may withdraw at any time by electing not to participate or contacting us using the information in the “Contact Us” section of this Privacy Statement.
In accordance with California Civil Code Section 1798.83 (also known as the 'Shine The Light' law), GE Appliances makes the following disclosure:
In the previous calendar year, GE Appliances has disclosed the personal information of its consumers to the following third party for direct marketing purposes:
Federal Warranty Service Corporation,
an Assurant Solutions company
260 Interstate N Circle SE
Atlanta, GA 30339-2228
Information Provided: Full Name, Address, Telephone, E-mail, Product Ownership/Registration Details, Opt-Out Preferences.
Federal Warranty Service Corporation markets and sells extended service contracts for GE Appliances products under the Assurant Solutions name.
Given the divergent practice of organizations that offer Web browsers and lack of a standard in the marketplace, at this time we generally do not respond to DNT signals.
Effective date of this Privacy Statement: March 2023.
We may ask you to provide various personal information when using the services, as described below. If you use GE Appliances' SmartHQ platform, we will collect and store data from your connected appliances and/or devices in accordance with our SmartHQ Privacy Statement.
We may need to collect and use some of the information listed below because we are either legally required to do so or because we need it to provide the requested services to you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services.
When you register a product or an account with GE Appliances, we ask you to provide your name, address, phone number, email address, and your product's model number, serial number and purchase date. You are required to provide this information so that we can register your product or account.
If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.
If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.
We may collect information through software applications made available or used by us (e.g., when we provide you with maintenance or repair services), or when you otherwise use our online services or platforms. We may collect information typically collected through web sites and applications, such as browser and device information, application usage data, information collected through cookies, pixel tags and other technologies, and IP addresses. See the section titled 'Use of Cookies and Similar Technologies' below.
We occasionally may ask visitors to our web site and consumers to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a GE Appliances survey unless you specifically agree to provide that information.
You can send certain content to your friends. To do so, we ask you to provide your name and your friend's email address. We use this information to send the content to your friend.
If you use any location-enabled products, you may be sending us location information. GE Appliances does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby dealer and/or service provider of our products. Location-enabled features for GE Appliances websites are opt-in and you have control over your participation and can turn these services off at any time.
We may collect personal information from you offline, such as when you visit our stores, interact with us or our distribution networks (including dealers and their related entities), or attend one of our trade shows/events. In this case, we will collect such personal information as you choose to provide to us. For example, if you want to receive additional information on one of our products or services via postal mail, we will collect your name and address so that we can send you the requested information.
We may receive information about you from publicly and commercially available sources, such as such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties (as permitted by law), which we may combine with other information we receive from or about you. In addition, if you elect to connect your social media account to your web site account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends' profiles.
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.
We may use the personal information collected about you for the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request service or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
As described to you when collecting your personal information or as otherwise agreed between you and us.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GE Appliances' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GE Appliances about our Website users is among the assets transferred.
To provide, administer and communicate with you about products, services, events, surveys and promotions (including by sending you marketing communications).
To contact you in the event of a service notification for your registered appliance or to provide other notices concerning the safety of your appliance.
To process, evaluate and respond to your requests, inquiries and applications.
To provide you access to the GE Appliances Store and GE Appliance Parts Store websites.
To confirm and process your order, provide you with updates regarding your order, process returns and contact you concerning your order;
To create, administer and communicate with you about your account (including any purchases and payments).
To verify your identity to ensure security for the other purposes listed here.
To operate, evaluate and improve our business (including developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services and websites; administering our websites; and performing accounting, auditing, billing, reconciliation and collection activities).
To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality.
To conduct investigations and comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as this and our other services' terms of use.
To ensure the safety of GE Appliances network services, information resources and employees.
In a health emergency we may scan your body temperature, collect information regarding your exposure to infectious diseases, or conduct contact tracing.
We also may use personal information for other additional purposes, which we identify at the time of collection. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some services.
We may need to collect and use some of the above-mentioned information because we are either legally required to do so, or because we need it to provide the requested services to you (legitimate interest), or we have acquired your consent.
Like most companies, we use cookies on our websites. For more information on how to manage cookies and similar technologies, please visit our Cookie Notice & Disclosure page.
Your personal information may be shared with:
Third party service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements;
Third parties that may offer you products or services for purposes related to your purchase and use of a GE Appliances product, such as extended service plans, or for their own purposes;
Third Party sponsors of events, contests, surveys and similar promotions;
Your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. By connecting your GE Appliances services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider's privacy policy.
We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We may furthermore use, disclose or transfer your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may also use and disclose your personal information in other ways, with your consent.
The services are controlled and operated by us from the United States of America. Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the services you consent to the transfer of information to countries outside of your country of residence, including the United States of America, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
With regard to transfers to other countries, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. You may obtain a copy of these measures by contacting us as outlined in the section titled 'How to Contact Us'.
We may use third-party advertising companies to serve advertisements regarding products and services that may be of interest to you when you access and use the services and other web sites or online services, based on information relating to your access to and use of the services and other websites or online services on any of your devices, as well as on information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Statement, please visit www.aboutads.info and optout.networkadvertising.org. You may download the AppChoices app at youradchoices.com/appchoices to opt out in mobile apps.
We provide links to other web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked web sites. We are not responsible for the content of linked sites or any use of the sites.
This web site is not directed to children under the age of sixteen and we do not knowingly collect personal information from children under the age of sixteen on GE Appliances web sites. If we become aware that we have inadvertently received personal information from a visitor under the age of sixteen on a GE Appliances web site, we will delete the information from our records. Some links on GE Appliances web sites may take web site visitors to sites that are directed to children. These web sites have their own privacy policies that address children's privacy. We encourage you to read these privacy policies if you visit any linked sites directed to children.
We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt-out from:
Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may update your email preferences at any time by clicking the "Manage Subscriptions" or "Unsubscribe" link in the footer of any email we send you. You can also request to opt-out of the use of your personal information by GE Appliances, as outlined in the section titled 'How to Contact Us'.
Receiving telephone or direct mail communications: If you no longer want to receive marketing-related telephone or direct mail communications from us on a going-forward basis, you may reach us as outlined in the section titled 'How to Contact Us'.
Our sharing of your personal information with affiliates for their direct marketing purposes: If you would prefer that we not share your personal information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us as outlined in the section titled 'How to Contact Us'.
Our sharing of your personal information with unaffiliated third parties for their direct marketing purposes related to your purchase and use of a GE Appliances product: If you would prefer that we not share your personal information on a going-forward basis with unaffiliated third parties for their direct marketing purposes related to your purchase and use of a GE Appliances product, you may opt-out of this sharing by contacting us as outlined in the section titled 'How to Contact Us'.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that you cannot opt-out from.
For information about our mobile SMS Terms and Conditions, including how to opt-in or opt-out of receiving mobile alert updates or notices, please consult our SMS Terms and Conditions page.
If you would like to request to review, correct, update, suppress/restrict or delete personal information that you have previously provided to us, or if you would like to request that we transfer your personal information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us as outlined in the section titled 'How to Contact Us'.
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We keep your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you (such as delivery of products or services, an online account, receiving our newsletter); as required by a legal obligation to which we are subject to; or as advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).
We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this web site. We use appropriate technology to help keep the personal information you provide on this site secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the 'How to Contact Us' section below.
You have the right at all times to lodge a complaint with a supervisory authority competent for your country or region.
We may amend this Privacy Statement at any time. When we make changes, we will post an updated Privacy Statement on this site and update the Statement's effective date. Your continued use of the services following posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, including requests to opt out of the use of your personal information by GE Appliances as outlined in this Privacy Statement, please contact us by completing this online form.
Please note that GE Appliances reserves the right to contact you in the event of a safety or quality-related issue with your registered GE Appliances product.
For Canadian residents, please contact GE Appliances Canada electronically at servicerequest@mabe.ca, via telephone at (888) 561-3344, or via post to GE Appliances Canada, P.O. Box 5345, Burlington, Ontario, L7R 5B6, Attention: Legal Department, Privacy Officer.
This California Privacy Notice supplements the general information contained in this Privacy Statement and applies solely to California residents("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this notice. This Notice does not apply to employment-related personal information collect from California-based GEA employees, job applicants, contractors, or similar individuals.
Where noted in this Notice, the CCPA exempts personal information reflecting written or verbal business-to-business communications ("B2B personal information") from its requirements.
We have collected from consumers within the last twelve (12) months personal information falling into the following categories:
Category A: Identifiers – A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Collected - YES
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). – A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected - YES
Category C: Protected classification characteristics under California or federal law. – Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Collected - YES
Category D: Commercial information. – Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Collected - YES
Category E: Biometric information. – Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Collected - NO
Category F: Internet or other network activity – Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Collected - YES
Category G: Geolocation data – Physical location or movements. Collected - YES
Category H: Sensory data – Audio, electronic, visual, thermal, olfactory, or similar information. Collected - YES
Category I: Professional or employment-related information – Current or past job history or performance evaluations. Collected - YES
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) – Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected - YES
Category K: Inferences drawn from other personal information – Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected - YES
Personal information does not include: (i) publicly available information from government records; (ii) de-identified or aggregated date; and (iii) data excluded from CCPA's scope, such as health or medical information.
GE Appliances obtains the categories of personal information listed above from the following categories of sources:
More information on categories of sources of personal information is available here.
We may use or disclose the personal information we collect for one or more of the following business purposes described here.
GE Appliances will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may sell to providers of extended service contracts the personal information we collect when you register your product.
GE Appliances may disclose your personal information to a third party for a business or commercial purpose or sell your personal information, subject to your right to opt-out of those sales described here. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the categories of third parties described here.
In the preceding twelve (12) months, has disclosed the following categories of personal information for a business purpose:
We disclose personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, We have sold the following categories of personal information:
If you register a GE Appliances product we may sell your personal information to the following categories of third parties:
Providers of extended service contracts.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes consumers' CCPA rights and explains how to exercise those rights.
You have the right to request that GE Appliances disclose the following information to you about our collection and use of your personal information over the past 12 months.
We will provide the requested information once we receive and confirm your verifiable consumer request.
You have the right to request that GE Appliances delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
We may not fulfill your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may make a verifiable consumer request for access or data portability only twice within a 12-month period. The verifiable consumer request must:
We cannot fulfill your request if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will use personal information provided in a verifiable consumer request only to verify the requester's identity or authority to make the request.
Instructions on exercising sale opt-out rights are described here.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data access requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not ordinarily charge a fee to process or respond to your verifiable consumer request. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us here by selecting "Opt-out of the sale of my data." Alternatively, you may call us at 1-833-524-9055.
You do not need to create an account with us to exercise your opt-out rights. We will use personal information provided in an opt-out request only to review and comply with the request.
GE Appliances will not discriminate against you because you exercise your rights. For example, we will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.
We offer our consumers special offers that provide certain benefits, such as discounts, special pricing, promotions, and exclusive offers (“Special Offers”). When you sign up for Special Offers we will ask you to provide information such as your name, email address, or phone number to identify you as a participant and to provide you relevant messaging, experiences, and deals. Because Special Offers involve the collection of personal information, they may be considered “financial incentives” under California law. The value of your personal information to us is related to the value of the free or discounted products or services that you obtain in connection with the Special Offer and it is based on the expense related to offering those free or discounted products or services. The benefits provided to consumers (or realized by GE Appliances) vary by consumer depending on purchases made, how purchases are made, which offers a consumer uses, and many other factors. We also incur a variety of expenses related to Special Offers. Those may include, for example, costs associated with discounts on purchases, free shipping, and expenses of collecting and processing a consumer’s personal information. Participation in these offers is voluntary and you may withdraw at any time by electing not to participate or contacting us using the information in the “Contact Us” section of this Privacy Statement.
In accordance with California Civil Code Section 1798.83 (also known as the 'Shine The Light' law), GE Appliances makes the following disclosure:
In the previous calendar year, GE Appliances has disclosed the personal information of its consumers to the following third party for direct marketing purposes:
Federal Warranty Service Corporation,
an Assurant Solutions company
260 Interstate N Circle SE
Atlanta, GA 30339-2228
Information Provided: Full Name, Address, Telephone, E-mail, Product Ownership/Registration Details, Opt-Out Preferences.
Federal Warranty Service Corporation markets and sells extended service contracts for GE Appliances products under the Assurant Solutions name.
Given the divergent practice of organizations that offer Web browsers and lack of a standard in the marketplace, at this time we generally do not respond to DNT signals.
Effective date of this Privacy Statement: March 2023.